We are carefully monitoring the Covid-19 situation to provide you with the latest information regarding possible shipping delays or cancellations. Although we are still operating as normal, there are postal delays you should note.
The majority of our domestic parcels are still being delivered within 1-2 days, however there may be delays of up to 4 days.
Our international parcels are currently experiencing MAJOR delays. Most packages are being delayed by at least 4 weeks. Some countries are only accepting sea mail at this time which is 2-3 months shipping time. If you desperately need dog accessories then please do not purchase. These shipping delays are out of our control and we are unable to predict how long your parcel will take nor can we speed up the process.
If you'd like more information specific to your country please visit the Aus Post website here.
Some countries currently not accepting any deliveries:
As always, for peace of mind, all of our packages come with a complimentary tracking number so you can keep an eye on the journey of your order from our door to yours. Please do keep in mind that packages are sitting in processing facilities for much longer than usual. This does not mean if your tracking has not updated that your package is lost. Flights are limited and packages are back-logged. Please be patient. Although it can be frustrating to be waiting so long for your new threads, we can assure you that our postal service is working to the best of their ability to ensure packages are still being delivered across the globe.
We truly appreciate your patience and understanding during these unprecedented times.